Terms & Conditions (Including User Agreement)
Welcome to iCare Apple! By accessing our website (www.icareapplebd.com) and using our services, you agree to comply with the following Terms and Conditions. If you do not agree, please refrain from using our services.
1. Introduction
iCare Apple is an independent Apple device repair and service provider in Bangladesh. We specialize in repairing MacBooks, iPhones, iPads, iMacs, and Apple Watches, using high-quality parts and certified technicians.
Note: We are not affiliated with Apple Inc. and do not provide Apple-authorized repairs.
2. User Agreement
By using our website and services, you agree that:
👉🏽You are at least 18 years old or have parental/guardian consent.
👉🏽You will provide accurate and complete information when using our services.
👉🏽You will not engage in fraudulent activities, spam, or unauthorized access to our systems.
👉🏽You acknowledge that Apple product names and logos are trademarks of Apple Inc. and used for descriptive purposes only.
3. Services Provided
We offer:
✅ Device Repairs: Display, battery, motherboard, keyboard, and speaker replacements.
✅ Software Services: macOS installation, system updates, iCloud unlocking, and virus removal.
✅ Accessories & Parts Sales: Genuine and high-grade spare parts.
🔹 Services are subject to availability, and we reserve the right to refuse service.
4. Pricing & Payment
👉🏽All service charges are listed on our website or provided upon request.
👉🏽Prices may change due to part availability and repair complexity.
👉🏽We accept cash, bank transfers, and mobile payments (Bkash, Nagad, Rocket).
👉🏽Full payment must be made upon service completion.
5. Repair Process & Turnaround Time
👉🏽Most repairs are completed within the same day.
👉🏽Complex repairs (e.g., motherboard repairs) may take 3-7 working days.
👉🏽If a repair cannot be completed, we will return the device without charge (except for diagnostic fees, if applicable).
6. Customer Responsibilities
By submitting your device for repair, you agree to:
✅ Back up your data before repair (we are not responsible for data loss).
✅ Disable Find My iPhone/Mac for servicing.
✅ Collect your device within 30 days after repair completion (uncollected devices may be discarded).
7. Warranty & Liability Limitations
👉🏽iCare Apple provides warranty coverage on selected services and parts.
We do not cover accidental damage, liquid damage, or further damage after repair.
Our maximum liability is limited to the cost of the service provided.
8. Dispute Resolution & Governing Law
👉🏽Any disputes must be first addressed through our customer support team.
Legal disputes will be governed by the laws of Bangladesh and resolved in Dhaka courts.
9. Contact Us
📍 iCare Apple
68/69 Concept Tower, 3rd Floor, Green Road, Dhaka-1205, Bangladesh
📞 Call/WhatsApp: +8801841199551
🌐 Website: www.icareapplebd.com
✉ Email: mail@icareapplebd.com