Warranty Policy

At iCare Apple, we provide warranty coverage on selected services and parts to ensure customer satisfaction. Please review our warranty terms below.

1. Warranty Coverage

👉🏽1-Year Replacement Guarantee: Available for selected repairs and parts.
👉🏽30-Day Money-Back Guarantee: Refundable only if the service fails to resolve the issue.
👉🏽After-Sales Support: Includes troubleshooting and minor adjustments after service completion.

2. What is NOT Covered

❌ Physical or liquid damage after repair.
❌ Mishandling, unauthorized repairs, or self-attempted fixes.
❌ Battery degradation over time (natural wear and tear).
❌ Software issues unrelated to our repair.

3. Warranty Claim Process

To claim a warranty, customers must:
✔ Provide the original receipt.
✔ Bring the device for inspection at iCare Apple.
✔ Allow 2-5 business days for claim processing.

🔹 Warranty is void if the device has been tampered with after repair.

4. No Fix, No Charge Policy

👉🏽if we are unable to repair your device, you will not be charged (except for diagnostic fees, if applicable).
👉🏽If a problem reoccurs within the warranty period, we will fix it free of charge.

5. Refund Policy

👉🏽Refunds apply only if we fail to fix your device.
👉🏽Customers must request a refund within 30 days of the repair date.
👉🏽Refunds will be processed within 7-10 business days.

6. Contact Us

For warranty claims, visit:

📍 iCare Apple, 68/69 Concept Tower, 3rd Floor, Green Road, Dhaka-1205, Bangladesh
📞 Call/WhatsApp: +8801841199551
✉ Email: mail@icareapplebd.com